Frequently Asked Questions
Everything you need to know about your next favorite pair.
What is the Tommy John 'Best Pair Guarantee'?
We believe in our products so much that if you don't love your first pair of underwear or undershirt, it's on us. You can keep the pair and we will provide a full refund or exchange within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your items sooner.
How should I care for my Tommy John products?
To maintain the integrity of our premium fabrics, we recommend machine washing on cold with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Afterpay for interest-free installments.
Can I return items that are not part of the 'Best Pair Guarantee'?
Yes, we accept returns of unworn, unwashed items in their original packaging within 30 days of the delivery date. Please note that final sale items are not eligible for return.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.